What is a fiber/wireless hybrid network?
A fiber/wireless hybrid network is one that uses both wireless technologies and fiber optic cables to connect systems to the larger network. Parts of Quantum Link Network’s network runs over fiber optic cables while other parts are done wirelessly.
Isn't it better to have a wire run to my house instead of using a wireless connection?
Not necessarily. Coaxial cable has delays caused by the frequent nodes required to push the signal and the modulation/demodulation required (Modem). DSL loses a significant amount of bandwidth after traveling a very short distance or when being used by multiple locations, such as in a neighborhood. It gets bogged down quickly when multiple users are on at once. Fiber is definitely better, but can cost $250,000 to get a line run just a quarter of a mile. New high throughput wireless technologies like those used by Quantum Link Networks are able to push the capacities typically only seen in fiber cables dozens of miles with decreased latency compared to the copper alternatives. In fact, wireless radio waves travel around 33% faster than light through a fiber optic cable.
When it is raining or snowing will my internet stop working?
No. Quantum Link Network’s network is designed to survive the strongest of storms and keep your connection quality strong. Our technology is not affected by rain, snow, or fog.
What if lightning strikes my receiver?
When we install our equipment on your location, we maintain ownership of that equipment throughout the entirety of your service. This means that if lightning damages the equipment, we will replace it on our dime. We use special equipment with additional grounding to help protect your router as well, however using a surge protector is always recommend.
Do you have data caps?
Are there taxes or fees on your internet service?
No. There are no taxes on internet service. When other providers charge you, they are passing on their costs to you. Your bill will appear exactly as advertised.
What kind of tech support do you provide?
During installation we help optimize your internal setup to ensure quality service throughout. After that, if there are any issues with our service we will immediately work on it. All staff lives in Monument and Palmer Lake.
Do you provide a router?
We can provide managed network services if requested, however most residential subscribers prefer to use their own. If purchasing your own router, we recommend Asus routers from $75-$300.
Is my data safe?
Yes. Unlike the larger corporations that collect and sell your data when you use their network, Quantum Link Networks collects the minimum amount of data as required by law and we never sell your personal data. Unlike other ISP’s in the area, we have highly trained network engineers and cyber security experts designing our network and constantly maintaining it to ensure our security rivals the best.
The network is designed with security as a central focus throughout. When on our network, your data is safe.
Is your service reliable?
The entire network is designed with battery backups, loop networking, multiple internet feeds, and sophisticated redundancy ensuring our network doesn’t go down. Even when physical damage occurs at a location, the redundancy ensures minimal impact.